The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Reading - Capital Hyperbarics

Bradbury House, 23a August End, Brock Gardens, Reading, Berkshire, RG30 2JP (01202) 678278

Provided and run by:
Capital Hyperbarics Ltd

All Inspections

6 March 2013

During a routine inspection

We met with two staff and reviewed the responses provided by service users in the completed satisfaction surveys.

We saw that the clinic was well maintained and the equipment was in good order and serviced in accordance with guidance.

People who had used the service reported that they found staff "very professional and friendly". Another person said "all staff were excellent, everything was well explained at every step. I felt well cared for and had complete confidence in the whole team". One person said that they "couldn't fault" the service they received.

We were told that the clinic is used when people with decompression illness from sea diving contacted the clinic and that they could be seen quickly for treatment. We were told that people attending the clinic were not seriously unwell but we saw that there were facilities in place, and staff were trained, to manage medical emergencies.

We saw that there were arrangements in place to involve the service user in their treatment as far as possible and that consent was obtained prior to treatment.

We observed staff talking about the service in a professional and knowledgable way.

There were arrangements and assurances in place to ensure that quality and safety outcomes were reviewed.

9 March 2012

During a routine inspection

We spoke to two people who had used the service in the past year. They told us their experience of the service had been excellent and they felt staff "were very helpful and professional". They knew how to contact the service and had been "impressed at the quality of the service" and timeliness of their treatment. They told us the staff seemed highly professional and well-trained. One person commended the staff member who had been supporting them whilst they were undergoing treatment they said "I cannot recommend them highly enough, nothing was too much trouble, they really put me at ease".

We looked at the results of quality assurance feedback received by the service. People had commented, "a friendly, professional service", "I was so impressed by the enthusiasm and care shown to me by the team".