Ivolve Sutton Supported Living

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment of the service. We have rated this key question good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them.

People’s risk assessments and support plans were reviewed regularly with input from people’s relatives and any relevant professionals. Relatives told us they were able to be involved in planning their family members’ care and treatment, including when appointments or reviews took place.

One relative described the assessment process before their family member moved to the service, telling us, “They had a form which recorded [family member’s] needs, her likes and dislikes, which we went through with them. We had many meetings with them to make sure they knew all about [family member] before she moved in.”

Staff planned and delivered people’s care in collaboration with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards, including Right support, Right care, Right culture, the statutory guidance for services supporting autistic people and people with a learning disability.

Professionals told us staff worked effectively with them to monitor people’s health and implemented any guidance they put in place about how people’s care should be provided.

People with enduring health conditions were reviewed regularly by specialist healthcare professional. Any updates or changes following reviews were incorporated into people’s care plans and discussed with staff.

People were involved in choosing what they ate. Relatives said staff supported their family members to plan and purchase what they wanted to eat while promoting healthy eating. One relative told us, “[Family member] writes a shopping list of what she wants for lunch and dinner, and they support her to go and buy that.” Another relative said, “They encourage [family member] to eat healthily.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing information effectively when people moved between different services.

Professionals told us staff worked effectively with them to ensure people’s care was well planned and managed. A professional said, “Staff ensure to engage with reviews at our clinic and with the college for my client so she and her family feel reassured everyone is on same page.”

People’s day-to-day support was well planned. Staff attended a team briefing each day where they were told which person they would be supporting and what activities and/or appointments they would be supporting the person to attend. These meetings were also used to debrief staff on any incidents and discuss any lessons learned.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People were supported to manage their health, care and wellbeing needs by staff who understand their needs and preferences. Staff encouraged people to make healthy choices to help promote and maintain their health and wellbeing.

People received care and support that was well co-ordinated and enabled them to live their lives as they chose. Staff focused on identifying risks to people’s health and wellbeing early and supported people to prevent deterioration.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People were recognised as individuals with unique skills, strengths and goals.

Relatives told us staff monitored their family members’ health effectively. One relative said, “[Family member] has already been for a dental check and they are arranging an annual health check. She has had her eyesight checked. They are on top of all that sort of thing.”

The provider told people about their rights around consent and respected these when delivering person-centred care and support. Staff understood the importance of gaining people’s consent to their care on a day-to-day basis. We observed staff asking people for their consent before providing support during our visits.

People received their care in line with the principles of the Mental Capacity Act 2005. Staff used different communication methods to ensure people had information they understood, which enabled them to make decisions about their care. The management team understood the procedures to follow should there be any doubt about a person’s capacity to make an informed decision about their care.