Priory Horizon House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

The Priory Hospital Nottingham (now known as Priory Horizon House) provides acute inpatient mental health care for up to 14 men and women who may be informal or detained under the Mental Health Act 1983 (MHA). The hospital was full at the time of our inspection. Since our inspection in July 2025 the service made changes to their registration and closed the wards for acute inpatient mental health care. The service now provides Substance misuse services, which were not inspected or rated during this assessment.

The service registered with Care Quality Commission (CQC) on 11 November 2010 to deliver the regulated activities: Assessment or medical treatment for patients detained under the Mental Health Act 1983 and Treatment of disease, disorder, or injury. The service has a controlled drugs accountable officer and a Registered Manager.

We assessed the acute wards for adults of working age and psychiatric intensive care units at The Priory Hospital Nottingham from 8 to 9 July 2025. We assessed all 33 Quality Statements across the five key questions: safe, effective, caring, responsive, and well-led. We last inspected The Priory Hospital Nottingham in March 2019 as part of a comprehensive mental health inspection, and we rated the service as outstanding overall.

At this assessment, we rated the service as good. The service demonstrated a positive learning culture and staff knew how to safeguard patients from abuse. Staffing was safe and effective. Staff and teams worked well together and were able to evidence how they monitored and improved patient outcomes. The service ensured information was up to date and accessible. The service promoted equity in experience and outcomes. Leaders were capable and compassionate and encouraged staff to speak up. Leaders were committed to improving workforce equity, diversity and inclusion and promoted learning, improvement and innovation.

However, the service did not always detect and control potential risks in the care environment. They did not always make sure equipment, and facilities supported the delivery of safe care.