The Priory Hospital Hayes Grove

Ratings

• Overall

  Good

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

The Priory Hospital Hayes Grove is an independent hospital providing inpatient care and treatment for
adults with mental health conditions, eating disorders and substance misuse needs. The service
provides care for men and women aged 18 and over, with a total of 46 inpatient beds.

We carried out multiple comprehensive assessments at this location across different assessment service groups. These included:

• a specialist eating disorder service assessment on 13 &14 January 2026
• an acute wards for adults of working age and psychiatric intensive care units assessment on 27 January 2026
• a residential substance misuse services assessment on 26 & 27 February 2026

At the previous location assessment in 2021, the location was rated overall good, with the key question Safe rated as Requires Improvement and all other key questions rated as good.

At this assessment, the overall location rating is Good. The key question Safe remains Requires Improvement, the key questions Effective, Caring, Responsive and Well-Led remain Good.

Across the three assessments, we found evidence of consistently good care delivery within the eating disorder and acute mental health services, with improvements noted in previously identified risks within the eating disorder service, where Safe had improved to Good and all key questions were rated Good.

Staff delivered person-centred, compassionate care, with strong multidisciplinary team working, effective therapeutic interventions, and positive feedback from people and carers across services.

However, findings from the residential substance misuse services assessment impacted the overall rating, where we identified breaches of Regulation 12: Safe Care and Treatment, Regulation 17: Good Governance, and Regulation 18: Staffing.

These concerns related to staff competence, training, governance oversight, and the safe management of clinical risk, including risks associated with withdrawal and overdose, and the timely access to emergency medicines.

While leaders demonstrated awareness of issues and acted following inspection, governance systems were not sufficiently effective in identifying and mitigating risks proactively, particularly in relation to workforce competence and safe care delivery. Overall, the location demonstrated strong caring, effective and responsive care, but inconsistent safety and governance arrangements across service lines.