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Inspection report

Date of Inspection: 14 March 2013
Date of Publication: 10 April 2013
Inspection Report published 10 April 2013 PDF

Overview

Inspection carried out on 14 March 2013

During a routine inspection

This inspection was undertaken to look at one outcome area. This was to support the previous inspection that was undertaken on 16 May 2012 which looked at four outcome areas. We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences. The service was safe and secure for the people who lived there. The outside space provided opportunities for social activities.

The service was clean and tidy and there were no unpleasant odours. People who used the service had been supported to personalise their rooms.

The service showed commitment and compassion to the people they cared for, this was evidenced by the time and flexible approach they had to meet people's individual needs. During the inspection we saw people in the home were comfortable in their environment and staff supported people to access all areas of the service freely to promote independence skills and social activity.