The Old Vicarage

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Throughout our inspection visits we saw people were treated respectfully. People praised the staff for their kindness. One person told us, “Staff are lovely people – can’t fault the staff.” A visiting relative said, “Staff are very calm and kind”. One relative had written to the home stating their loved one was “Treated with exceptional care, kindness, respect and professionalism.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us they were treated as individuals and able to follow their own routines and interests. One person said, “You can more or less do what you like. It’s very easy going.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to maintain their independence. One person said that since being at the home they had started to feel more confident in their mobility.

People were able to take part in a range of activities and trips out which took account of their interests and hobbies. People spoke enthusiastically about the activities and trips out on offer. There was a newsletter with numerous photographs which showed the variety of activities people enjoyed. One visitor said about the activity worker, “[Activity worker’s name] is just amazing.” A relative had written to the home stating, “The thought and imagination which goes into arranging interesting and fulfilling activities for the residents goes beyond what many other care homes appear to offer.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

During the inspection we saw 1 person became upset and staff responded with kindness and compassion to alleviate their anxiety.

People lived in a home where staff felt valued and supported.

Staff we met were happy and cheerful in their jobs. This led to a happy and relaxed atmosphere for people to live in.

Comments from staff included, “It’s a really nice place to work. I feel totally supported; you can talk to managers about anything” and “It’s a good place to work and a great team. Everyone works together."