Pathfinders Specialist and Complex Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider listened to and understood people’s needs, views and wishes. Staff responded promptly to people’s needs in the moment, taking action to minimise any discomfort, concern or distress. Since the previous assessment, the provider had introduced a clear and consistent process for staff to follow in relation to call bell response times. These were monitored through monthly audits to ensure people did not experience excessive waiting times for support.

Improvements to staff availability and responsiveness had a positive impact on people’s experience. People told us they no longer experienced extended waiting times, and that staff availability at weekends had also improved. These arrangements ensured people received timely support and reassurance when they needed it most, which contributed to a caring, responsive and person‑centred service.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.