Phoenix House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question Requires Improvement: This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent. At this assessment the rating has changed to Good: This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed prior to their admission to the service. The assessment helped the registered manager assess and determine if the person’s needs could be met and if the environment was suitable for them and other people living in the service.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were encouraged to socialise and interact at mealtimes. People chose to sit together, and the atmosphere was observed to be relaxed.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. A healthcare professional told us, “Whenever I visit the service I am always greeted and welcomed.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff supported people to access health appointments. A healthcare professional told us, “The residents always seem happy and cared for, and the staff seem to be aware of their individual needs and will do whatever they can to ensure they are met.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. One person had an allotment, this had enhanced the person’s social circle and independence. The persons relative said “[Person] has an allotment, [person] is a different person now. We are more than pleased with the home.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. We found that mental capacity assessments (MCA) were not always completed in all aspects of a person’s life.

Best interest meetings had not always been undertaken. Following our site visit, the registered manager assured us the additional assessments had been completed.