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Archived: Harmill House Good

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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF


Inspection carried out on 10 December 2013

During a routine inspection

We found that the agency involved people or their representatives in assessing their needs and planning their care. The staff promoted dignity and respected people�s rights by consulting them when providing support. One of the people supported said the staff �are very flexible�.

Each person had a detailed care file with care plans, risk assessments and background information. The care plans included people�s individual wishes and preferences about their care and support. Care plans and other documents were regularly reviewed. People were very happy with the care provided.

The agency had procedures to safeguard people from abuse and staff had received or were undergoing training on safeguarding issues.

The agency had an appropriate recruitment and selection process for new staff to ensure that they met the requirements of the regulations. Staff received an induction, on-going training and support.

The manager sought the views of the people supported, their relatives and staff about the care provided by the agency. The manager had systems to monitor the care provided and the agency�s day to day operation.