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Heart of England Mencap - 201 Drayton Avenue Good

All reports

Inspection report

Date of Inspection: 9 July 2013
Date of Publication: 6 August 2013
Inspection Report published 06 August 2013 PDF

Overview

Inspection carried out on 9 July 2013

During a routine inspection

On the day we visited 201 Drayton Avenue we spoke with the registered manager and two support workers. The home provided a short stay service for people and there were two people living at the home. We spoke with one person about their experiences of the service. We read the care records for both people who used the service, observed care practice and staff's interaction with people when they were delivering care.

On the day of our visit, one person who used the service went out for most of the day to attend a club. The other person was involved in different activities throughout the day. For example they gave us a tour of the service and showed us their bedroom. In the afternoon they went out to the cinema, supported by a staff member.

We saw staff demonstrated they understood people�s personal needs and the ways they communicated those needs.

We saw that people�s care plans were person centred and reflected their individual needs. We found the members of staff supported people as detailed within their care plans.

We found that the service had a complaints process that was accessible for people in the home. People who lived in the home told us they felt able to make a complaint is they wished.

We saw the provider ensured that the appropriate checks were undertaken before a new member of staff was employed. Staff we spoke with told us about their induction and about training they had received.