White Lodge Residential Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a very clear shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and an exceptional understanding of the challenges and the needs of people and their communities.

The provider’s ‘Home Charter’ had been developed with staff and reflected shared expectations around respect, inclusion, communication, accountability and speaking up. The Charter was not only displayed as a statement of values; it was reinforced through staff meetings, individual discussions and staff development. Staff were encouraged to reflect on how they demonstrated the Charter values in practice.

Staff described a strong culture within the home. Staff spoke about White Lodge as having a family atmosphere and described being able to raise suggestions and contribute to changes. Managers and staff understood the people they were supporting and the challenges they faced. For example, staff identified a person was eating less when dining with others and changed the dining arrangements. Staff reported an improvement in appetite and the person's weight had increased and stabilised.

Staff meetings were used to discuss learning, expectations and areas requiring improvement and to invite suggestions from the wider team. Leaders also sought staff views through the staff survey and used the findings to identify areas requiring further work. Inclusion and diversity workshops had been introduced, and staff discussed equality, inclusion, language, behaviours and unconscious bias. The provider had mechanisms including ‘You Said, We Did’ to demonstrate actions arising from feedback.

The home's culture extended beyond the service itself. People were supported to maintain connections with the local community. Local school and nursery children visited the home and people participated in established community events. The home also opened its gardens for community events, creating opportunities for people, relatives and members of the community to spend time together. These links reflected the home's strong emphasis on people continuing to be part of their local community.

Visiting health care professionals gave examples of how the service understood the needs of people and the challenges they may face. Their comments included, “[Registered manager] and the team have always reached out to me if they would like some extra support or guidance. Equally, are willing to share updated information when suggestions have been tried, sharing what has worked and what hasn't. I like to feel that we work as a wider team to support individual resident's needs collectively as needed.” And, “We hold a bi-monthly manager forum for (local care homes) and [registered manager] has kindly hosted a couple of these, which have proved very effective providing peer support across care settings and sharing of information and training opportunities which benefit both the care homes and residents that live there.”
 

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research.