- Care home
Pentlands Nursing Home
Assessment report published 5 September 2026
Contents
Ratings
Our view of the service
Date of assessment: 23 June – 17 July 2026. Pentlands Nursing Home is a residential nursing home providing support to people with a variety of health conditions, including frailty of old age and dementia. This assessment was undertaken due to an aged rating.
There were occasions when staff were not always deployed in a way to ensure people received care and support in a timely manner, although staffing levels were sufficient to ensure people were safe. There was a culture of learning when accidents or incidents occurred. Safe systems ensured consistent and co-ordinated care when people moved between services. Safeguarding requirements were met and any instances of abuse or alleged abuse were notified appropriately to the local authority and the Care Quality Commission. Overall, people’s risks were assessed and managed safely, and the home provided a safe, clean environment. Staff completed a range of training in line with their roles and had regular supervision meetings.
People’s needs were assessed before they moved into the home, and a range of monitoring tools was used to support the care they received from staff. A variety of health and social care professionals supported people to live healthier lives, and to achieve good outcomes. People’s dietary needs were catered for, including people who required a modified diet. People’s consent to care was routinely sought by staff, although consent in the use of attend mobility chairs with lap belts had not been gained.
People were cared for by staff who were kind and knew them well; their dignity was respected. People were encouraged with their independence, and a range of activities supported this. The home supported staff with their wellbeing and regular supervisions, enabling staff to make suggestions or voice any concerns.
People received personalised care that catered for their likes, dislikes and preferences. Care plans provided information for staff about how people wished to be cared for. People’s wishes were sought before they reached the end of their lives, and care plans documented these.
The culture of the home shaped the environment, the quality of care and daily life for people and staff. A positive culture had been developed that was focused on person-centred care and giving people dignity and choice on what was important to them. Auditing systems were robust, and identified any improvements that were required, ensuring good governance.
People's experience of this service
People felt safe living at Pentlands Nursing Home. One person told us they had no concerns about their safety and staff had always been kind to them. There was mixed feedback regarding staff response to call bells. One relative said, “I have not had any experience of their response to the bell, but they have always responded quickly and cheerfully when I ask for assistance.” Another relative commented, “Sometimes bells are answered more quickly than at other times.” Positive feedback was given regarding the experience and skills of staff, and the cleanliness of the home. People received their medicines as prescribed.
People and their relatives were involved in assessments before they came to live at Pentlands Nursing Home, and they were involved in reviewing their care thereafter. People were supported with their healthcare needs through access to a range of healthcare professionals. Feedback from people and their relatives about the food on offer was positive. One person said, “Food is very good. The chefs come round and talk to me about meals, anything I would like and about the quality. No complaints from me. It’s all wonderfully cooked and there’s plenty of it.” A relative told us, “The meals look tasty and well-balanced. I was very envious of the trifle I gave my aunt last week. The food is pureed [as advised by speech and language therapist], but is served in an attractive way.”
People told us staff were caring and kind and looked after them well. A range of activities was organised for people, with external entertainers also visiting the home.
People received personalised care from staff who knew them well; their diverse needs were acknowledged and catered for. A relative told us, “Pentlands is a first-class nursing home. The staff are first-class and caring. [Family members] always tell me how nice the food is. The home is clean and well maintained. We were recommended to Pentlands and would not hesitate to recommend others.”
People were positive about the way the home was managed, and the care and support they received. They know who the registered manager was and residents’ meetings enabled them to make any suggestions or comments. Relatives were asked for their feedback. One relative said, “Her quality of life was enhanced by those at Pentlands”. Another stated, “It was clear from the outset that everyone at Pentlands was highly trained, attentive and compassionate.”