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Prestige Nursing Norwich Good

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Inspection report

Date of Inspection: 22 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

Overview

Inspection carried out on 22 January 2014

During a routine inspection

We looked at the care records for six people using the service. We found that for each of these six people, there were detailed records for staff to follow about their care needs. There were also detailed risk assessments to protect the person from harm. One relative we spoke with told us, "We've never had a problem, the support has been fantastic." Another relative told us, "The care has been outstanding".

We looked at the records for six members of care staff working for the service. We found that Prestige had ensured these six members of staff were suitably experienced and qualified to care for people. The service had also ensured that these members of staff were of suitable character to work with vulnerable people. When describing the care staff that visited their relative one relative told us, "They're first class. The care is always great". Another relative told us, "They're very diligent. They just get on with it."

We found that the service had a system in place to monitor the quality of the service it was providing and to identify any areas for improvement. The service was also undertaking surveys in order to get feedback from people using the service.

We found that the service had an appropriate complaints policy in place, and was investigating complaints in line with that policy. People had been made aware of the complaints system.

We found that the service was keeping securely appropriate records for people using the service and for staff.