Real Life Options - 96 Bishopton Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves.

People experienced significantly improved outcomes because support was regularly monitored, reviewed, and adapted to meet their needs. Staff worked closely with healthcare professionals to safely and gradually reduce one person's medication, with regular monitoring throughout the process. This resulted in a substantial improvement in the person's quality of life.

Leaders were committed to helping people develop independence and achieve their goals. Staff used innovative video-based guidance to break down new life skills into manageable steps, demonstrating consistent approaches that could be followed by all staff. This reduced distress, promoted confidence, and maximised people's opportunities to succeed.

Regular monitoring of outcomes ensured support remained effective and people continued to make meaningful progress. A member of staff told us, “We are always looking at people's quality of life and asking ourselves what more we can do to make things better for the people we support. I feel this is reflected in the progress we have made with individuals and in the confidence of the staff team.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.