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Inspection report

Date of Inspection: 28 June 2012
Date of Publication: 16 July 2012
Inspection Report published 16 July 2012 PDF

Overview

Inspection carried out on 28 June 2012

During a routine inspection

All the evidence we received from people using the service, their relatives and visiting health care professionals clearly demonstrated that this was a well run unit where people received good quality care. People particularly liked the unit�s environment and facilities and one person described it as �A palace�. They told us it had been designed well for people who used wheelchairs, making it very easy for them to mobilise around. We received several comments about the good quality of the food: one person was pleased that, despite having to have a liquidised gluten free diet, the food she was given was, �Very tasty�. One person told us, �It�s excellent here- it�s the combination of nice staff, good care, a fantastic building and tasty food�.

We received many positive comments from people�s relatives that we spoke with. One told us, �My wife�s had respite care in many places, and Eden View is by far the best, I really can�t think of anything they could do better�. They told us that staff were really good at communicating with them and always rang them if there was a problem, one commented, �They don�t do anything without my knowledge�. Another stated, �We�ve had no problems in the three years my wife�s been in there, it really is a good place and my wife�s content there�.

A community based tissue viability nurse (a nurse who specialises in managing people�s pressure ulcers) told us that her team had a very good opinion of the unit and one of her patients there had been, �Extremely well looked after�. A visiting chiropodist told us, �It�s one of the best places I visit and people are always really cheerful�.