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Listen to a sound recording of the inspection report on Baylis Place that we published on 26 March 2018.
All reports

Inspection report

Date of Inspection: 18 September 2013
Date of Publication: 16 October 2013
Inspection Report published 16 October 2013 PDF


Inspection carried out on 18 September 2013

During a routine inspection

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

The senior manager confirmed that they would complete an assessment if capacity to make decisions was in doubt and a best interest meeting would be held.

Comments included �I like it here it�s good". �The staff are good and really help me� and �The staff help us with things we can�t do ourselves, like when we are worried about something.� People were happy with the care they received and told us they saw a range of health professionals for advice and treatment.

Comments included, "We are fully involved in our relatives care. The staff work well with us, to ensure any difficulties can be overcome. It is first rate.�

People spoke positively about their care and support, comments included, "We are very happy with everything, we are in touch regularly and aware of what is going on. We also have the opportunity to ring and discuss any issues when they are at home and the staff are always happy to offer advice.�

We found that staff helped to make sure health and social care was coordinated when provided by a range of professionals.

During a check of medication we found that medicines were appropriately stored.

We found that all staff employed in the service received regular supervision, training and support to enable them to fulfil the role expected of them.