- Dentist
Oh My Smile Limited
Assessment report published 27 June 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 24 June 2025.
We found the practice had met regulations. Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in Cheadle, Greater Manchester and provides private dental care and treatment for adults and children.
There was step-free access to the practice, via a portable ramp and car parking spaces, including dedicated parking for disabled people, were available near the practice.
The practice had 3 treatment rooms. The total number of staff was 11. During the inspection we spoke with 2 dentists, 3 dental nurses, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection.
People's experience of this service
Prior to our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 20 patients. On the day of our inspection, we saw patient feedback from a further 192 patients, who had left online reviews.
Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Excellent customer service and dental service. I've had hygiene, teeth alignment, filling etc and all have had excellent results and improved my dental health a lot.”
“I love this dentist. I moved here from another practice and it's the best move that I have ever made. From walking in and being met by the friendly staff on reception to leaving and knowing exactly what the next steps are - it's a 10/10 service.”
“Always professional every time I come. All the staff are so friendly. All full of smiles every time you enter the dentist. I've been with oh my smile for years now and would t go anywhere else. I also suffer with anxiety and the staff always out you at ease.”
“An extremely and friendly team at Oh My Smile! I've been with this practice since I was a child; they provide nothing but extremely high quality dental care services and go above and beyond to look after their patients. I trust them wholeheartedly with both my medical and cosmetic dental need.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.