Pharma Aesthetics

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Inadequate.

This service scored 35 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was unable to provide any evidence, such as patient feedback, to demonstrate that people were treated with kindness, empathy and compassion.

Feedback available through third-party review websites was mostly positive and included comments about how patients were treated by staff. However, the provider was unable to provide evidence of feedback collected directly from patients or demonstrate how feedback relating to people’s experiences of care was reviewed and used to support service improvement.

From our review of clinical records, we did not see any evidence to show the provider treated people as individuals or make sure people’s care, support and treatment met people’s needs and preferences.

We could not be assured patient communication needs were met to enable them to be fully involved in their care.

As an independent healthcare provider, patients chose to book into the service. Information about the services offered, including the associated costs and charges, was available on the relevant websites.

We were not provided with evidence the provider listened to and understood people’s needs, views and wishes.

The provider informed us no patients were being seen at Pharma Aesthetics until the appointment of clinicians were made.

We were not provided with evidence that the wellbeing and needs of staff were being met.

Staff were unable to identify who the leaders were and who to approach when they required assistance. We did not see evidence of staff appraisals, meetings and opportunities for staff to raise concerns or questions with individuals in a leadership role.