- Care home
Kilfillan House Care Home
Assessment report published 22 October 2026
Contents
Ratings
Our view of the service
We conducted an inspection of Kilfillan House Care Home on 13 August 2026. This was an age rating inspection, because the last inspection was held in 2019. At the time of inspection, 23 people were living at the service. The home provided accommodation, personal care, and nursing care for older people, including people with neurological disorders, physical disabilities, and complex nursing needs.
The service demonstrated personalised approaches to promoting independence and improving quality of life. Staff used adaptive equipment and assistive technology to help people with complex disabilities to exercise greater choice and control over their daily lives. These interventions had a positive impact on people’s independence, wellbeing, and personal outcomes.
People were protected from abuse and avoidable harm through effective safeguarding systems, comprehensive risk assessments, and ongoing governance oversight. Staff understood risks associated with people’s health conditions and worked effectively with healthcare professionals to support people safely.
Staff worked effectively with healthcare professionals and monitored changes in people's needs. Care planning was detailed, person-centered, and reflected individual circumstances. Records demonstrated strong multidisciplinary work involving GPs, community nursing teams, dietitians, tissue viability services, and specialist healthcare professionals.
People were treated with kindness, dignity, and compassion. Feedback from people, relatives, staff and visiting professionals was consistently positive.
People received care that was responsive to their needs. Activities were available, and people were supported to maintain relationships, social interests, and community connections.
The service was consistently managed and well-led. Leaders had systems in place to monitor quality, safety, and performance and demonstrated commitment to continuous improvement.
People's experience of this service
People were positive about living at Kilfillan House and consistently told us they felt safe, respected, and well supported. Comments included, “I feel safe all the time,” “The staff know what they're doing,” and “I couldn't ask for better care.”
People described the staff as kind, friendly, and approachable. Feedback included, “Everyone is friendly,” “They always have time for a chat,” and “Nothing is too much trouble.” People also spoke positively about the food, activities, and opportunities to remain active and engaged.
Relatives expressed high levels of confidence in the service and told us their family members were safe and well cared for. Comments included, “[They] couldn't be in a safer place,” “The staff treat people like family,” and “They know [individual] as a person, not just as a resident.”
Compliments received by the service reflected these themes. One relative described staff as “fantastic,” while another praised the home's “amazing nurses” who had “held her hand in her last