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Archived: Alexandra Care Home Good

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Inspection report

Date of Inspection: 4 September 2013
Date of Publication: 4 October 2013
Inspection Report published 04 October 2013 PDF | 63.63 KB

Overview

Inspection carried out on 4 September 2013

During an inspection to make sure that the improvements required had been made

Not everyone we spoke with was able to converse with us. We saw family visitors who we had met before continued to visit and continued to help where they could. This was helpful to staff as they could ask about any consent issues arising from care provided by them to the family member. Family representatives told us they understood their relatives care plan and had agreed to help provide information to support their needs.

One person living at the home told us “care workers explain everything”. Another person told us they were treated well and staff listened to them. We observed people's care and support during the visit and saw care workers were available to support them.