- Homecare service
Acre Care Limited
Assessment report published 22 August 2025
Contents
Ratings
Our view of the service
Date of assessment: 26 June to 4 July 2025. The service is a care at home service providing personal care to people living in their own homes with a range of health and social care needs, such as, physical disabilities, sensory impairment or dementia. At the time of our inspection there were 90 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
We undertook this assessment in response to information of concern about the care provided. We found no evidence to support the concerns raised. Medicines were being managed safely but PRN protocols were not always in place, the registered manager told us this shortfall had been rectified following this assessment. Staff received the training and support they needed to provide safe and effective care. Staff were allocated to regular visits and this meant continuity of care was good and staff knew the people they were caring for well. People were receiving a personalised service, and risks were being effectively managed.
Systems for monitoring incidents and accidents and for quality assurance were not consistent. This meant there were some shortfalls in management oversight. We did not identify a negative impact for people, and the registered manager told us changes had been made to their systems following this assessment.
People's experience of this service
People and their relatives were consistently positive in their views about the care provided. Their comments included, “The care is excellent,” and, “They do a good job.”
People told us they had regular care workers who arrived at the time they expected and stayed for the duration of their planned visit. A relative told us, “The care is never rushed. They always leave on time and it’s nice because they will sit and talk to (person’s name) if they have finished.” A person told us, “Everyone who comes through the door is cheerful and willing to help.”
People said they felt safe because the service was reliable, consistent and staff were familiar with their needs and treated people with respect. One person said, “I think they are super. I have been with them quite a while now and they have got to know what is what.” A relative told us, “My mother loves the girls, the manager and the team. It’s because she is comfortable with them. They treat her with respect and dignity. For them, it’s not a job, it’s like looking after a family member.”
People and their relatives told us they had confidence in the skills of the staff. They described them as “knowledgeable” and “professional” in their approach. A relative told us, “They take an interest in (person’s name), they don’t just do a job.”
One person told us how new staff were introduced and shadowed experienced care workers. They said, “I think they feel more confident because they know the procedure.” Another person described the staff as, “Very caring, very committed and they seem to take pride in what they do.” A relative told us, “We have had quite a few different companies, but I do think they are the best that we have had.”