You are here

All reports

Inspection report

Date of Inspection: 28 June 2013
Date of Publication: 31 July 2013
Inspection Report published 31 July 2013 PDF

Overview

Inspection carried out on 28 June 2013

During an inspection looking at part of the service

People received the care and support they required to improve their health and well-being. Care records were written in detail and provided clear guidance to staff members. People told us that staff members were always available, approachable and that they helped people with their care needs.

A risk assessment had been completed to ensure people could safely access the garden area. Checks were also completed to ensure hot water was safe to use.

The service had a policy and procedure to guide people in how to make a complaint and there was clear information about taking complaints further.