- Homecare service
Radfield Home Care Leicester East, Groby & Oadby Also known as Amison Wellbeing Services Ltd
Assessment report published 7 May 2026
Contents
Ratings
Our view of the service
Date of assessment 19 February to 12 March 2026.
Radfield Home Care Leicester East, Groby is a domiciliary care agency providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspect where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment 25 people were being supported.
The service was exceptionally person-centred, with care tailored to individual needs and delivered in creative ways that promoted independence and social connection. The provider consistently recognised and respected people’s strengths, abilities, aspirations, culture, unique backgrounds and protected characteristics. People were actively encouraged and supported to pursue their hobbies and interests and to explore new activities. Staff demonstrated a strong understanding of what mattered most to people, including the importance of both current and past relationships. People were supported to maintain valued relationships, to reconnect with old friends and to reflect on past relationships and meaningful life experiences. This approach had a profoundly positive impact on people’s quality of life, emotional wellbeing and confidence.
Staff were motivated and supported to provide person centred care. They were encouraged to contribute to and improve people’s experience and increase peoples’ quality of life. They felt valued, listened to and trusted, and were actively encouraged to share ideas, reflect on practice and contribute to service development. This inclusive culture fostered innovation, accountability and pride in their work. Staff told us they felt inspired to go the extra mile, which directly enhanced people’s experiences and quality of life.
The provider was exceptional at treating people with kindness, empathy and compassion. Feedback about care staff was consistently positive. This included staff always being kind, caring and well trained. Leadership was inclusive with a focus on equity, continuous learning and improvement, with a commitment to making a positive difference.
People were supported by consistent staff or teams of staff who knew them well. Staff had time to spend with people and had built positive professional relationships. Call times and attendance were closely monitored and reviewed to promote effective outcomes based on people’s identified and changing needs. Systems and processes were in place to ensure calls were never missed and if there were changes to call times, people were kept informed.
Governance systems and processes were robust, providing strong assurance while remaining firmly centred on people’s experiences, outcomes and wellbeing. Information from audits, reviews, feedback, incidents and quality monitoring was used dynamically to drive continuous improvement. Decision making consistently prioritised what mattered most to people using the service, resulting in positive, sustained outcomes and an outstanding quality of care
Overall, the service demonstrated distinctive leadership, outstanding governance and an embedded person-centred culture. These elements worked together seamlessly to deliver care that was consistently exceptional and made a significant, positive difference to the lives of people who used the service
People's experience of this service
The service supported people to remain independent in their own homes. People consistently told us they experienced exceptionally high quality, compassionate care that made a meaningful difference to their daily lives. They described staff as reliable, kind and respectful, and said they felt entirely safe with the people supporting them. Staff demonstrated an outstanding commitment to building trusting relationships, which enabled people to feel confident raising any concerns, knowing action would be taken swiftly and appropriately.
People told us staff promoted their independence in ways that were highly personalised and empowering. Visits were delivered punctually, and people said staff always stayed for the full time allocated, ensuring support never felt rushed. Those who required help with their medicines told us this was carried out safely, sensitively and in line with their individual preferences. People also described how staff supported them with eating and drinking in ways that fully respected their choices and routines.
People's needs were reviewed regularly, and they told us these meant changes were picked up quickly and responded to without delay. They said communication was excellent and that they were fully involved in decisions about their care. Several people spoke about the positive impact the service had on their wellbeing and quality of life, particularly around social contact and emotional support.
Feedback gathered was overwhelmingly positive. Six of the eight people we spoke with rated the service 10 out of 10, with the remaining two rating it 9 out of 10. A relative summarised the experience of many when they told us, “The care is absolutely brilliant.”
One person told us, “I love the service and can’t say enough about them.” Another person said, “It helps to know they are coming to look after me. It’s nice to have their backup. They will do other jobs though I don’t ask.” Another person said, “The service has reduced the strain and exhaustion. To have them is lifesaving really.”
A relative said “The fact is my [Family member] can do so much is because they come in and to do what they need. They kept them out of a care home with their support. They can carry on, pretty much, with their life at home.” Another said, “They have kept [family member] going. If we hadn’t put the ladies (carers) in place then they wouldn’t be here. They had a down time (depression). The ladies brought them out of it and made them laugh. Another relative said, “I’ve already recommended them to another family. And another said “It’s [the service] run very well from day one. They sort out things quickly. They’ve met every need that we desired. I’ve found them very professional.