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Riverhead Hall Residential Care Home Good

All reports

Inspection report

Date of Inspection: 17 June 2013
Date of Publication: 11 July 2013
Inspection Report published 11 July 2013 PDF


Inspection carried out on 17 June 2013

During a routine inspection

Since our last visit to the service in January 2013 the provider had appointed a new manager whose application to be registered with the Care Quality Commission was being processed. At the time of this visit the manager was on leave. However, an area manager was at the home and able to answer our questions.

People felt staff respected their privacy and dignity. One visitor said �My parent has a care plan and it has been discussed with both of us�.

We found people were being looked after by friendly, supportive staff within a warm and homely environment. One person told us, �Staff are friendly and give us the support and help we need� and another said �There is a lovely atmosphere in the home, very friendly and welcoming.�

People told us �We get our medicine on time and when we need it�. We found that appropriate arrangements were in place in relation to safely administering medicines to people who used the service.

The home was designed to meet the needs of people who lived there and the provider ensured equipment used to assist people with their daily lives was regularly maintained, safe and fit for purpose.

We saw the service had an effective recruitment policy and procedure, which ensured staff working in the home had the right skills and qualifications to meet people�s needs.

The provider had an effective quality assurance system in place and people�s views and opinions of the service were listened to and acted on where necessary.