Heatherdale Residential Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision and culture. People and relatives told us there was a positive atmosphere at the home. Comments from relatives included, “There is a sense of happiness and comfort from the residents,” “There’s a very happy, caring atmosphere” and “The atmosphere is the best part, happy, relaxed and caring. The atmosphere engenders care in the residents.”

The provider had inclusive leaders who understood the context in which they delivered care, and support and embodied the culture and values of their organisation.

Staff, people and relatives told us the home was well managed. A relative told us, “[Name of registered manager] is a very good manager. She gets involved with the staff and residents and is very approachable, she will always make time for you.”

The provider fostered a positive culture where staff felt they could speak up and their voice would be heard. Staff told us the registered manager and deputy manager were approachable and they could raise any concerns with them.

The provider valued their workforce. They worked towards an inclusive and fair culture by improving equality and equity for staff who worked for them. Staff gave positive feedback about working at the home, whilst they said more staff would be appreciated, they told us they worked as a team to meet the needs of people. Most of the staff had worked at the home for a number of years and staff turnover was low.

An effective governance system was in place which enabled the management and delivery of good quality care and support.

People, relatives, staff and health and social care professionals told us the home was well managed. A health and social care professional told us, “Overall Heatherdale is well run, if as team lead, I have any queries I can take this up with the home manager and deputy manager and I know this will be dealt with accordingly.”

Checks were carried out to monitor the quality and safety of the service. During our first visit we found shortfalls relating to medicines records. These had been rectified by our second visit. We discussed with the registered manager about ensuring medicines management was kept under review to ensure best practice was followed.

The provider understood their duty to collaborate and work in partnership with external agencies and health and social care professionals. Health and social care professionals gave positive feedback about the staff and home. A health and social care professional told us, “I have no concerns about Heatherdale. There always seems to be some sort of fun activity happening in the lounge when I go. Most of the staff appear happy to help and answer any questions I have and the management are always very helpful and informative on my visits. I have not noticed anything to be concerned about.”

Staff and relatives told us how the home was part of the community. A relative said, “They bring the schools in, there’s lots of external things going on - they are open to collaboration.”

The provider focused on learning and improvement. Lessons learned were discussed during staff meetings and supervision sessions. Any actions identified were carried out.