Fieldhouse Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Everyone we spoke with said the staff were caring and observations completed during the assessment showed care staff were very attentive. Visitors we spoke with said they were impressed with how caring, patient and kind staff appeared to be. One person required support with their personal care. They told us staff always carried this out with their safety and dignity in mind. During our walk around the building we noticed several bedrooms where people’s continence pads were left out in their room rather than stored away discreetly. We brought this to the attention of the registered manager who told us she would ensure they were put away out of sight.

The provider treated people as individuals and made sure their care, support and treatment met their needs and preferences. Throughout our visit to the service, we saw staff engaging with people, chatting, touching appropriately and supporting them. There was a relaxed and friendly rapport between staff and people. The activities coordinator provided a range of activities for people to join in with if they wished, such as quizzes, baking, flower arranging and crafts. People spent time in the garden during the warmer months. A group of visitors from a local church visited monthly to sing hymns. One person told us, “There is always something to do if you want to.” One person, who spent most of their time in their room told us, “It’s lovely when they can spare time to do a quiz with me or when they give me a manicure.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. We saw that people were given choices over their day to day living, such as what they would like to wear, where to sit and what they would like to eat and drink. One person told us, “I can choose what I want to do each day, from getting up to going to bed. There’s a good selection of activities if I want to join in, but I can also go to my room to read or call my family.” Another said, “I can go to sleep when I wish, there is no lights out time at all.” Staff supported and encouraged people to maintain links with family and friends. Visitors could come at any time, although visiting at mealtimes was discouraged in order to protect people’s dignity. Staff promoted people’s independence by encouraging them to do as much as possible for themselves.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. During our visit we saw staff responded to people’s needs promptly and they regularly checked on their wellbeing and asked if there was anything they needed or would like. For example, a staff member noticed that a resident looked cold, so they offered to get a jacket for them and then offered them a cup of tea. There was always a staff presence in the lounge area/dining room.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff described a culture that promoted positive teamwork. They told us the registered manager was supportive and approachable and looked out for their well-being. Staff gave examples of how the registered manager had enabled them to work flexibly, to fit in with their home and personal circumstances. Staff meetings, individual supervision meetings and appraisals enabled staff to discuss how they were feeling at work and if there was anything the registered manager could do to support them further.