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Archived: Saxlingham Hall Nursing Home Requires improvement

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All reports

Inspection report

Date of Inspection: 19 November 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF

Overview

Inspection carried out on 19 November 2013

During a routine inspection

During this inspection, we spoke with seven people who used the service, two nurses, three care staff and the registered manager.

We found that people were happy with the care they received and were asked for their consent before the staff performed a task.

People liked the food and told us they had a choice of food and drink. The service monitored people for the risks of malnutrition and dehydration and took action when people were identified as being at risk.

The service was clean and free from offensive odours.

People told us that the staff were caring. The staff also told us that they were happy working for the service. We saw that the required checks had been completed before staff started working for the service to ensure that they were of good character.

People told us that they did not have any complaints and that they would be confident to talk to the staff if they were unhappy about anything.