- Care home
New Victoria Nursing Home
Report from 13 May 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 28 May and 03 June 2025. New Victoria Nursing Home is a service that can support up to 30 older people and younger adults. At the time of the assessment 27 people were living at the service. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF).
At our last assessment in November 2023 (published February 2024), the provider was in breach of legal regulation safe care and treatment in relation to the risk management related to the assessment of people’s underlying health conditions and fire safety. The provider remains in breach of this regulation in relation to the management of medicines and consistently doing all that was practicable to lessen risks. The provider remains in breach of good governance. We found similar concerns to our last inspection. Governance systems and audits were not effective in identifying or addressing areas for improvement.
The provider was previously in breach of legal regulation related to the lack of following the Mental Capacity Act 2005 (MCA) guidance, and recruitment of staff. We found enough improvements had been made at this assessment. The provider was no longer in breach of these regulations.
Some areas of the home needed refurbishment, such as chipped paintwork needed painting, and toilet areas would benefit from a deep clean to promote effective infection prevention.
Staffing was provided by a consistent team of staff who knew people well and were able to offer effective and compassionate support when people displayed distressed behaviours. They were effectively deployed to provide timely support to meet people’s physical support requirements.
People received their medicines as prescribed from nurses who knew how they liked to take their medicines and supported their preferences and promoted their independence. Staff received ongoing training suitable for their roles.
The provider ensured people could access external health professionals if the need arose and information was appropriately provided to support continuity of care. People’s nutritional needs were assessed and monitored.
People and staff felt supported by the registered manager, able to raise concerns and said that they would be listened to. One staff member told us, “[Registered manager] is a good manager. They are everywhere, checking rooms, checking staff. If you share complaints from residents [registered manager] checks them.” A second staff member said, “I am happy with [registered manager]. They are a good manager.”
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
One person was unhappy with how they were supported and felt they were rushed when supported with their personal care. We shared this with the registered manager who would investigate the concerns.Several people were critical of the food, but all agreed there was plenty to eat and drink. One person said, “You can get as much as you want but the question is do you want it.” Another person told us they bought some food themselves and asked staff to cook it. The registered manager emphasised there were other options available as there was a cook on site who was happy to prepare different options.People spoke positively about the registered manager. Comments included, “Oh yes, they are very good,” “They sort things out for me,” and, “They are doing a marvellous job.” Feedback on staff was overwhelmingly positive.