Anchor Trust (The Laureates)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before they began receiving care, and further assessments took place whenever their circumstances changed. Staff gathered relevant information from people, their families and other professionals to ensure assessments were accurate and reflected people’s current needs. This helped staff understand what mattered to people and how best to support them safely.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People’s nutritional needs were assessed and met. People were involved in deciding what they ate and drank, and staff supported them to plan their meals and complete weekly food shopping.

Records reflected when people had specific dietary requirements. One person had recently gained weight, and staff promoted healthy eating choices to ensure this did not negatively affect other health conditions.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

We saw evidence of multi-disciplinary meetings being held regularly to discuss how best to meet people’s needs. External professionals provided positive feedback, noting that, “The care team supported that process through their availability and engagement with tenants.” Staff also spoke positively about teamwork.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People received regular reviews, and care records included detailed guidance on how to support individuals, as well as what they could manage independently. Staff ensured care was tailored to people's abilities and needs.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Staff recorded the care provided during each visit, and this was monitored to ensure it reflected the support needs identified in each person’s care plan. Relatives confirmed they had regular contact with the registered manager to discuss the care provided and their family member’s support needs. Staff informed the registered manager promptly if there were any changes in a person’s support needs.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People’s capacity to make their own decisions had been considered. Mental capacity assessments (MCAs) were in place where a person lacked capacity. People told us they were involved in making day to day decisions about their care.

Staff had completed training in the Mental Capacity Act (MCA) and demonstrated a good understanding of respecting people’s wishes and decisions, including when a person lacked capacity. Policies relating to the MCA and best interest decision making were in place to guide staff.

Consent to care was routinely obtained and documented. Spot checks confirmed staff sought and recorded consent appropriately.