Victoria Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Personalised care plans and risk assessments clearly outlined the support required and guided staff in delivering appropriate care. Any changes in people’s needs were promptly shared with the team, who had a strong understanding of each individual’s support requirements.

The provider planned and delivered care in partnership with people, ensuring their needs, preferences, and what mattered to them were central to all decisions. Care and treatment followed relevant legislation, evidence‑based practice, and current standards. One visiting professional told us, “The care staff know the people they support well and individualise their approach and manner to be able to assist them fully in all aspects of their care.”

People consistently praised the quality of the meals. One person commented, “The food is lovely.” Menus were developed with input from people using the service and incorporated cultural and celebratory events. Individuals were offered meaningful choices and alternatives to planned menu options.

Kitchen staff were well informed about each person’s dietary requirements, including texture‑modified diets and the need for fortified meals. Snacks and a variety of hot and cold drinks were available throughout the day.

People engaged in personalised activities that reflected their interests and preferences.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Key care information was readily available for other healthcare professionals, such as during a hospital transfer, helping to maintain continuity of care. Staff supported people to attend healthcare appointments, and clinicians had access to clear overviews of each person’s health and support needs. This reduced the need for people to repeat information, lowering stress and improving outcomes.

The provider supported people to manage their health and wellbeing, promoting independence, choice, and control. Staff encouraged individuals to lead healthier lives and, where possible, reduce future care needs.

There was a proactive, person‑centred approach to promoting health and wellbeing. One person told us, “I am so happy here. I have my freedom but also have support if and when I need it. The staff are fabulous.” A relative, “We were very lucky the day we picked Victoria Court for my lovely [relative] the manager is so supportive of not only my relatives wellbeing but mine also.”

The provider consistently monitored care and treatment to support ongoing improvement. They ensured that outcomes were positive, reliable, and aligned with both clinical standards and people’s individual expectations. One relative said, “If my relative needs any extra this is added to their care plan. When my relative first arrived at Victoria Court they wanted to do things for themself and never asked for help even when they needed it. The staff helped them with the little things at first to build up trust and they always ask if they my relative if they need any help or support.”

The registered manager maintained oversight of healthcare monitoring, including tracking weight changes and seeking input from other professionals when required. Fluid intake was monitored to ensure people remained adequately hydrated. Audits of accidents and incidents were routinely completed, enabling the registered manager to identify patterns and implement appropriate actions.

The provider ensured people’s rights regarding consent were upheld and incorporated into the delivery of person‑centred care and treatment. Mental capacity assessments and best‑interest decisions were completed where individuals lacked capacity to make informed choices about their health and safety.

Staff demonstrated a clear understanding of the principles of the Mental Capacity Act (2005). People were supported to make everyday decisions, and staff provided care at each person’s preferred pace and in their preferred way. One relative told us,” The staff always talk to my relative first about any suggested changers or if anything is happening.” Staff supported people with decision‑making when required.