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Inspection report

Date of Inspection: 6 January 2012
Date of Publication: 12 March 2012
Inspection Report published 12 March 2012 PDF

Overview

Inspection carried out on 6 January 2012

During a routine inspection

People who lived at the home told us the home was comfortable and they had everything they needed in their own rooms. They also told us that they had been encouraged to furnish their rooms with their own memorabilia and personal possessions.

People also told us that they were involved in the planning of their care and that their care worker discussed their support options and treatments with them and their family. Matters of personal care and of overall wellbeing had been discussed with them.

People said that staff were kind and very responsive to their care needs. They told us staff upheld their dignity when delivering personal care and respected their rights to privacy. People confirmed that they felt that their privacy was respected; they could lock their door for complete privacy if they wished and they were also offered their own key.

People explained that they felt safe in the service and they knew whom to speak to if they felt uncomfortable with a situation. They told us they would speak with the staff or manager who would act on their behalf. They told us they had been provided with the service's service user's guide which contained information on keeping them safe, but they had never had to use it.