- Care home
The Beeches
Report from 12 September 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 14 - 22 October 2025.
The Beeches is a care home without nursing for up to 54 older people, some of whom may be living with dementia, or have needs related to a learning disability or autism.
As the home is registered to provide care to people with a learning disability and/or autistic people, we assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The last inspection of the service was on 30 April 2019 when we rated the service Requires Improvement. The provider was in breach of legal regulations in relation to safe care and treatment and person-centred care. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.
People lived in a safe, clean environment. People’s medicines were managed safely. Staff carried out regular checks on facilities and the equipment used in the delivery of people’s care. Some people’s pressure-relieving mattresses had not been set correctly. The provider took immediate action to address this and created a reminder for staff to check pressure-relieving mattress settings daily.
Staff were recruited safely and had access to the induction, training and support they needed to carry out their roles. Staff attended safeguarding training and knew how to recognise and report abuse.
People’s needs were assessed before they moved into the home and their care plans developed in line with their individual needs and preferences. Staff encouraged people to make choices about their care and how they lived their lives.
Staff shared information effectively to ensure people’s needs were met. Staff teams met regularly to discuss any changes to people’s needs and any concerns or suggestions they had. Feedback from residents and their families was listened to and acted upon.
Staff received good support from their line managers and the management team and had opportunities to discuss their performance and professional development. Managers understood the importance of demonstrating the provider’s values in their attitudes and behaviours.
The provider’s quality monitoring and governance systems helped ensure effective management oversight of the service. Where areas for improvement were identified, these were included on the home’s action plan, which was reviewed regularly by the management team.
People's experience of this service
People told us they felt safe at the home and said staff were available when they needed them.
People told us staff were kind, caring and helpful. Relatives said their family members had developed positive and caring relationships with the staff who supported them.
People and their relatives highlighted the consistency of staffing as one of the strengths of the home. They said this allied to the caring nature of staff created a friendly, homely atmosphere.
People told us staff treated them with respect and maintained their dignity when providing their care. Relatives said their family members were acknowledged and respected as individuals.
People told us staff supported them to maintain good health and to access healthcare services when they needed them. They said staff understood their preferences about their care and encouraged them to be as independent as possible.
Most people’s care was monitored effectively to ensure they experienced positive outcomes. However, one person’s health and wellbeing had not been monitored in line with their care plan. The provider took action to ensure appropriate monitoring was carried out going forward.
People enjoyed the activities at the home, although some residents and relatives said they would like to see a greater range of activities and outings made available.
People told us there was a good choice of meals and said they could have alternatives to the menu. People’s nutrition and hydration needs were met in line with current guidance.