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Inspection report

Date of Inspection: 18 September 2013
Date of Publication: 24 October 2013
Inspection Report published 24 October 2013 PDF


Inspection carried out on 18 September 2013

During a routine inspection

We spoke with three people who lived at the home. They told us the care was very good and that they were treated with dignity and respect. We saw people�s needs were assessed and regularly reviewed. Care records were personalised, contained information about a person�s individual needs and preferences and promoted the person�s independence where possible. We observed people were well cared for and treated kindly.

We saw people were offered a balanced diet and a choice of menu options. People�s dietary requirements were assessed and adequate nutrition and hydration provided.

We noted during our visit that an allegation of abuse had not been reported to the local authority safeguarding team. We spoke to the manager, staff and people who lived at the home. We found the manager and staff were knowledgeable about signs of abuse and the process to follow when an allegation of abuse was made, appropriate safeguarding policies were in place and people we spoke with said they felt safe with staff. The allegation of abuse was followed up by the manager without delay.

We checked the administration of medication at the home and found that medicines were stored and disposed of appropriately and medication was administered safely.

We reviewed three staff records. We saw that records relating to induction, supervision, appraisal and training were inconsistent and the provider lacked suitable systems to evidence staff were appropriately supported in their job role.