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Inspection report

Date of Inspection: 13 December 2012
Date of Publication: 11 January 2013
Inspection Report published 11 January 2013 PDF

Overview

Inspection carried out on 13 December 2012

During a routine inspection

We spoke to four people who used the service. They said they were well looked after and happy with the service received. They were positive about the staff that supported them. Some comments made were:-

�It�s fantastic here. The staff are very nice.�

�The staff are very nice and very caring.�

�The staff look after me very well. It�s an excellent service.�

We spoke to one relative who told us that they were happy with the care and support provided.

We spoke to two social care professionals during our visit. They both said they were happy with the standards of care and support provided at the service.

There were practices in place to ensure that the people who used the service were respected and that they were involved in the delivery of the service they received.

Records showed that people had been assessed before they began to use the service and they had a care plan in place which gave clear guidance to staff on the support they needed.

There were practices in place to ensure that staff recruitment supported the welfare of the people who used the service.

We asked Wirral LINKs* and Wirral Borough Council for information about how the service operated. No current information was available at the time of writing this report.

*LINKs are networks of individuals and organisations that have an interest in improving health and social care services. They are independent of the council, NHS and other service providers.