Northbourne

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment were effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People received timely and comprehensive assessments, which were regularly reviewed and updated when needs changed. Care plans reflected individual risks and preferences and provided clear guidance for staff to deliver person‑centred care. A relative told us, “We went through their likes and dislikes on admission and filled everything in together.”

The provider made sure people received effective care and treatment by following evidence‑based guidance. Staff delivered care in line with professional advice and recognised best practice, including guidance from health and social care professionals. Care plans were updated promptly to reflect changes in people’s needs and treatment. A relative told us, “[Person] gets weighed every week and staff keep an eye on their health.”

The provider made sure people’s care and treatment were effective by working in partnership with other teams and services. Staff worked closely with health and social care professionals to support people’s needs and responded appropriately when concerns were identified. Information was shared effectively to support continuity of care. A relative told us, “Staff contact us and healthcare professionals quickly if there are medical issues.”

The provider supported people to live healthier lives by monitoring their physical and mental health. Staff supported people to access healthcare services and acted promptly when changes in health were identified. This helped people to maintain their wellbeing and reduced the risk of avoidable deterioration. A relative told us, “When [Person] needed help getting out of bed, staff supported them to regain their independence.”

The provider monitored people’s outcomes and used this information to improve care. Reviews, audits and daily records were used to identify changes in need and areas where improvements were required. Actions were taken to reduce risks and support better outcomes for people. A relative told us, “Staff monitor food and fluids closely and act if there are any concerns.”

The provider made sure consent to care and treatment was obtained and acted in line with the Mental Capacity Act. Staff supported people to make decisions about their care and assessed capacity where required. Where people lacked capacity, best‑interest decisions were recorded and involved relevant people. A staff member told us, “I always ask people for their consent before carrying out any task and explain what I am doing as I go.”