- Care home
Heyberry House
Assessment report published 9 November 2026
Contents
Ratings
Our view of the service
Date of assessment: 17 September to 6 October 2026.
Heyberry House is a residential care home providing personal care for a maximum of 41 people. At the time of our assessment, 37 people were living at the service, some of whom were living with dementia.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The inspection was prompted in part by notification of an incident following which a service user died. This incident was subject to further investigation by CQC as to whether any regulatory action should be taken. This investigation has now concluded, and no further action was taken. However, the information shared with CQC about the incident indicated potential concerns about safe management of the environment and access to stair lifts. This inspection examined those risks and found risks were being safely identified and mitigated for people.
There had been some recent management changes which had resulted in some governance systems not always being consistently followed. This had led to disorganisation of some health and safety records and some shortfalls in the quality and accuracy of some medicines and care records, including mental capacity information. There was a new manager in post who was highly thought of and respected by the staff team. They, and the provider was already aware of the improvements needed and was taking swift action to address any issues and mitigate any potential risk to people.
Detailed assessments were undertaken when people moved into the service and care plans were reflective of peoples care preferences and routines. People received their medicines as prescribed and were supported to access healthcare and other specialist services.
People were protected from the risk of abuse and systems were in place to report and effectively review any accidents or incidents which occurred. Staff worked with other professionals and organisations to ensure positive outcomes were achieved for people.
Staff were recruited appropriately, understood people’s needs and received the training they needed to support people safely and effectively. This included training to support any person with a learning disability and autistic people. There were enough staff on duty to meet people’s needs.
The environment was clean, well maintained and there was a welcoming atmosphere.
People's experience of this service
People and their family members spoke positively about the quality of care provided. Staff were described as kind and caring. People told us they were happy living in Heyberry House.
Our observations demonstrated staff to be attentive and respectful and people were not rushed.
People were supported by a staff team who knew them well. Staff sought consent before assisting them with their care and respected people’s choices. Staff encouraged people to make decisions and be as independent as they were able to be.
Families and friends were free to visit when they wished. A variety of activities were available for people to enjoy and staff worked hard to cater for different interests of people.