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Inspection report

Date of Inspection: 22 March 2013
Date of Publication: 3 May 2013
Inspection Report published 3 May 2013 PDF

Overview

Inspection carried out on 22 March 2013

During a routine inspection

We spoke to people who use services during visit. People told us that they were happy at the home. They told us that staff were helpful with all their daily needs. People told us that they enjoyed the food. Another person told us that they liked to go out. They told us that they went to the shops to buy things for themselves. People told us that they were involved in how they wanted to be cared for by staff. They told us that they were able to talk to staff if they needed anything who were able to listen to them.

We spoke to staff during visit. Staff told us that they were happy with their job. They told us that they felt supported by their manager. Staff told us that they had opportunities to discuss issues of concern and care for the people within the home. Another staff member stated that the induction was good. They told us that they had been given someone to work with who was helpful to ensure they became familiar with systems of working. Staff told us that they enjoyed helping people with their needs. They told us that they respected people wishes, privacy and dignity when completing personal care. Staff were able to support people if they were not happy. Staff told us that they had training opportunities within the service to meet the needs of people they cared for.