Godiva Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us staff were caring. Comments included, “The staff are wonderful, I couldn’t be in a better place” and “I’m happy here, they look after me.” We found staff to be kind, respectful and patient. We observed staff respecting people’s privacy by knocking on bedroom doors and greeting people warmly.

Staff spoke with care and compassion about the people they supported and demonstrated a shared commitment to providing good care. One staff member told us, “The best thing about my job is the residents. It’s a privilege to be part of their life and to be able to care for them.” Another staff member said, “We are really compassionate and caring when it comes to our residents. Most of them just want companionship, someone to sit and chat with them."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care records captured people’s preferences and needs. They contained information about important events in their life history and how they wished to be supported including their likes and dislikes.

People’s protected characteristics such as religious beliefs and disability were reflected in care records. Staff spoken with understood people’s individual needs and how best to support the person. A staff member told us, “Each resident has individual preferences which are all in their care plan for us to follow.” Another staff member said, “I want the residents to have everything they need and to be as safe as possible."

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People where possible were involved in planning and reviewing their care and support. Records captured people’s preferences and needs. This included how they wanted to be supported by staff and what the person could do for themselves to maintain their independence.

During our visit we observed staff promoting people’s independence by walking alongside and offering encouragement to 1 person as they used their walking frame.

People were supported to make daily choices for example, the choice of meals, drinks and whether they wanted to join in with the activity taking place. One person said, “They give me everything I need, I do what I like.”

One staff member told us, “Residents have choices, there is no set routine they must stick to. This is their home, if they don’t like the meal choices, we ask the chef to make them something else."

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People told us staff helped them when needed. One person told us, “I would say there’s enough staff, it’s fairly consistent,” another person said, “Staff are always around.”

The home worked closely with a range of health and social care professionals to ensure people’s health needs were closely monitored, supporting people to achieve good outcomes.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoke highly of the support provided by the registered manager and enjoyed working at the home. Comments included, “The manager is a caring person. She shows an interest in all of us,” and “I love it here, the way we all work as a team to care for people.”

Staff felt supported and received guidance they needed to fulfil their roles through individual and team meetings. One staff member told us, “I have been supported to complete the ‘Provider’s Leadership’ pathway training to help with my development."