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Inspection report

Date of Inspection: 16 May 2013
Date of Publication: 8 June 2013
Inspection Report published 08 June 2013 PDF


Inspection carried out on 16 May 2013

During a routine inspection

We visited the home during the early hours to gain a wider view of the service provided, we arrived at 04:15am. This was part of an out of normal hour�s pilot project being undertaken in the North East region.

Some people were not able to tell us about their experiences. We therefore used a number of different methods to help us to understand the experiences of people. We spoke with six people who used the service and two visitors. Everyone we spoke with told us the care and support at the home was good. However, people were not protected against the risks associated with medicines because appropriate arrangements were not in place to manage the administration of medicines safely.

Overall people�s care plans contained a level of information that ensured their needs were being met. However, not all information was being followed up. For example where people who had lost weight and records did not accurately reflect the care being given. This meant that peoples care needs could be overlooked and we could not be assured that proper care was being given.

We saw records that showed people were involved in developing their care plans and that relatives or their representatives had been involved, where necessary.

There were enough qualified, skilled and experienced staff to meet people�s needs. We saw how staff supported people, at their own pace, to make sure they knew how best to meet a person's need.

There was an effective complaints system in place.