Lord Hardy Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed and care and support delivered in line with people’s current needs. People and their relatives were involved in reviews about their care. Staff and leaders worked closely with advocates who communicated decisions for people and family members. People’s preferred communication method was clearly documented in their communication care plan.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People received well balanced, healthy meals which met their dietary requirements. The catering team had a good insight in to modified diets and had all relevant information to assist them to prepare food in line with people’s needs and requirements. Hydration stations were well situated throughout the service and people had access to plenty of snacks and drinks in between meals. Menus were clearly displayed; however, some people may have benefited from show plates to assist them to choose their meals. On the second day of our inspection we found show plates had been introduced.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff handovers gave staff the opportunity to pass on information to their colleagues. Regular staff meetings took place to share information and ideas. Staff worked well as a team to ensure continuity of care.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff and leaders worked in close partnership with specialist services. Timely referrals to external healthcare professionals took place to ensure people had access to appropriate support. Care plans had clear information about outcomes from GP and hospital appointments.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People's care plans reflected their expectations and aspirations. People's preferences were clearly documented throughout their care plans. For example, 1 person loved to have their nails manicured and pink polish applied. We saw a staff member carrying this out on the day of our visit.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff involved people in their care and support and ensured people were the ones making decisions about their care and support. Staff ensured every opportunity was given to people to be able to make decisions. Staff spoke with people at their level and in a tone and manner they understood. This meant sometimes staff needed to speak clearly and slowly and be patient to wait for a response. We saw evidence of this on numerous occasions throughout our inspection. One person said, “I think staff do their best, but they are good, kind and obliging.”