- Homecare service
BMBC Reablement Service
Report from 29 April 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 14 to 19 May 2025. BMBC Reablement Service is a domiciliary care agency registered to provide personal care to people in their own homes. The BMBC reablement service provides people with support for up to six weeks to help them live independently following discharge from hospital or adult social care services. Some improvements were required to ensure staff received up to date training and supervision. However, plans were in place to complete this in the upcoming weeks. People were safeguarded from the risk of abuse and staff understood their responsibilities to keep people safe. People had risk assessments and care plans in place, and staff completed daily records about people’s care and support. Professionals who worked with the service told us it was well led, provided good care to people and was responsive. This was the first assessment of this service, and the service is rated good.
This assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People's experience of this service
People and relatives were happy with their care. People told us they felt safe receiving support and staff were kind, caring and effective in meeting their needs and increasing their independence. A person said, “They [staff] treat me like a member of their own family.” Another person said, “The staff all know what I need, and nothing is too much trouble.” And a relative said, “We could not have had nicer people that have helped my relative regain more independence and we are so thankful for the professional help we have been given.”