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Archived: Harrogate Care at Home Good

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Inspection report

Date of Inspection: 29 May 2012
Date of Publication: 25 June 2012
Inspection Report published 25 June 2012 PDF

Overview

Inspection carried out on 29 May 2012

During a routine inspection

We spoke with nine people who receive support from the agency. People told us that they were happy and satisfied with the care and support being provided. Comments made to us during this review included, "They really do well - we are happy with all of them" and "The care staff are amazing. If you want something they get it for me and all the office staff are very polite." People also said "All the carers are very good but I have a regular carer who is very good indeed" and "The agency is brilliant they don't put a foot wrong, they need to be commended as they all do a good job." People told us that they hold copies of their care plans and confirmed that they were always involved in any care planning with the agency.

Staff told us that they were well supported and were provided with the information and training they needed to do their jobs. Staff we spoke with told us the training at the agency was 'very good'

We spoke with the Local Authority Contracts Officer who informed us that they did not have any concerns about this service.