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Archived: Harrogate Care at Home Good

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Inspection report

Date of Inspection: 3 October 2013
Date of Publication: 22 November 2013
Inspection Report published 22 November 2013 PDF

Overview

Inspection carried out on 3 October 2013

During a routine inspection

We spoke with nine people and their relatives on the telephone and received 30 feedback questionnaires.

Before people received any care or treatment they were asked for their consent and the service acted in accordance with their wishes. We asked people if their plan of care had been discussed with them and they confirmed they or their representatives had been involved in planning their care.

The majority of people told us their satisfaction with the care they received was either good or excellent and that they received the care and support they needed all or most of the time. Comments from people included �They do everything very well and are very good to me�, �They carry out their duties efficiently and understand my needs� and �Overall they do everything satisfactorily."

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. All the people we asked told us they felt safe when carers went into their home.

Staff received appropriate professional development. We saw arrangements were in place for new staff to complete an induction programme and for their competency to be assessed. We saw and staff confirmed they received regular supervisions sessions and appraisals.

The provider had an effective system to regularly assess and monitor the quality of service people received.