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Inspection report

Date of Inspection: 15 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF

Overview

Inspection carried out on 15 February 2013

During a routine inspection

Due to their complex needs, the people living at Hylton House were unable to share direct views about their care experiences. In order to make judgements about the care that individuals received, we observed care practices; staff interactions and checked three people's records of care. We met with the deputy manager and four members of staff. We also spoke to the relatives of three people. Comments from relatives included, �it�s a lovely home, and the residents seem to be loved and well cared for� and �X gets the best possible care.�

People living in the home have learning and physical disabilities, sensory needs and no verbal communication. During our visit we saw positive interactions between staff and people who use the service. People were offered choices, supported to feel involved and staff knew how they should respond to their communication styles or body language. We saw that people were relaxed and comfortable in their surroundings.

People benefitted from a stable staff team who have worked at Hylton House for several years. Relatives described the staff as �really, really nice�, �very compassionate� and �warm, caring people.� Staff told us that they were happy working at the home and felt well supported by the manager.

Plans of care were person centred, well created and closely reflected the specific needs of the person. People's needs were regularly reviewed to make sure they got the right care and support.