Live Life Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us staff were kind and caring. Comments included, “The carers are so kind and respectful, keeping [my relative] happy and content” and “They constantly demonstrate what a caring organisation they are.”

A staff member said, “I treat my clients the way I would want to be treated myself – with dignity, with respect, with patience and with understanding.”

A health professional told us they had observed staff who were helpful, compassionate and encouraging.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

One staff member said, “I especially like the ‘wishing well’ they do for our service users, making a wish come true, whether it’s a trip to the hairdressers or fish chip take away, we really enjoy seeing the joy on their faces.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff supported people to maintain their own skills and abilities, to develop and improve their independence. Visit records showed people had choice and control over their care. A staff member said, “I follow care plans closely while also recognising the importance of individual choice and independence, I like to make the service user feel like a person and respected in all areas.”
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

A relative said, “They really manage [my relative] well, particularly if they are having a difficult day and they gently encourage and distract with activities”.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff enjoyed their role and told us they worked with a good team. One member of staff said, “I love my job – I like the variety and being out and about. We have some lovely carers, and everyone is professional. You always hear back from the office, and support from the other staff. The clients seem happy with the care we provide.”

Staff wellbeing was prioritised. The registered manager told us they were always available to support staff. Staff said, “I feel I am treated well at work and feel I can approach management with any problems both personal and work related” and “They are friendly and very kind, nothing is ever too much trouble.”