St Josephs

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at making sure people were at the centre of their care and treatment choices, and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People received highly personalised care from staff who knew them exceptionally well. For example, staff demonstrated a detailed understanding of people's life histories, interests, aspirations, communication needs, relationships and emotional wellbeing, and used this knowledge to tailor support around what mattered most to each person. People, relatives and staff consistently described a culture where people were treated as individuals and supported to live lives centred around their own choices, interests and ambitions.

Care plans were exceptionally person-centred and reflected a thorough understanding of people as individuals. Records contained detailed information about people's backgrounds, routines, preferences, family relationships, hobbies, emotional support needs and future aspirations. Information recorded in care plans was clearly embedded into daily practice and shaped the support people received. Care planning went beyond meeting physical health needs and captured the things that gave people purpose, identity and enjoyment. Staff recognised the importance of a person's previous career and continued to support this interest through personalised activities. Records identified preferred music, appearance, communication styles and individual strategies to reduce anxiety and distress, ensuring support reflected the whole person rather than simply their assessed needs.

People told us staff knew them well and understood what was important to them. One person told us, “Staff know exactly what I want and always get it for me.” Another spoke positively about their key worker and the opportunities they had to go shopping and access the community. Staff worked alongside people to plan meaningful experiences and achieve personal goals, including arranging holidays abroad and trips within the UK.

The registered manager demonstrated an exceptional knowledge of the people living at the home, including their histories, families, health needs, personal preferences and future goals. This was mirrored by staff, who were able to describe people's lives, routines, communication needs and emotional support requirements in considerable detail. One person told us, “I love living here”, while another said they had lived at the home for a considerable length of time and “Wouldn’t want to live anywhere else.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.