Care 24-7 Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Most people we spoke with provided positive feedback for the staff in the service. One person told us, “They [staff] have become like friends and have a laugh with me.” Another person told us, "I'd' recommend them [the service]. They are very good."

The provider treated people as individuals or make sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The service implemented personalised care plans, written form the persons perspective, which identified people's individual needs, likes and preferences. For example, what foods people like to drink, and how they like to be supported. People’s communication needs were well understood.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to maximise their independence, for example, those with rehabilitative needs were supported to improve their mobility and daily living skills.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff carried out calls to people when they were planned. They responded to people’s immediate needs, noting when people experienced a deterioration in their health or when emergency services were required.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff surveys had been completed with mostly positive results. Most staff told us they were well supported with their wellbeing and were supported to receive training to fulfil their role. There were several wellbeing initiatives for staff to access. However, staff were not always aware of these services. Most staff spoke positively about the service. One staff member told us, "I am happy working here."