You are here

Caterham Domiciliary Care Agency Requires improvement

All reports

Inspection report

Date of Inspection: 21 March 2013
Date of Publication: 18 April 2013
Inspection Report published 18 April 2013 PDF | 84.8 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 21 March 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services.

Our judgement

People were cared for by suitably skilled and experienced staff.

Reasons for our judgement

We reviewed all of the information we held about this agency before we did our inspection and this did not raise any concerns in this outcome area.

We spoke with two people using the service and two relatives but their feedback did not relate to this outcome, though all of the people we spoke with told us the staff were excellent. One person commented, “I like the staff they are all really good and the manager is a great man, kind and generous very supportive. I am really happy with this service with the support I get.”

We looked at three staff files to make sure that the system in place to recruit staff was safe and protected people from those who may not be suitable to work with them.

One of the three staff files we saw complied with all legal requirements and this showed that care had been taken in appointing this member of staff.

When we looked at another staff file we saw some recording practices could be tightened, for example there was a gap in their employment history which needed investigation.

The provider may wish to note that any risk identified through information obtained should be properly discussed and assessed to ensure that staff are suitable to work with vulnerable adults and that people using the service are protected. We saw evidence on one staff file of information which may create a risk for people using the service. We asked the manager if there was any evidence that this had been discussed with the staff member to identify any risks. The manager said this had been done verbally and not formally. We asked if there was a formal written risk assessment and the manager confirmed that this had not been undertaken. This meant there were potential risks to vulnerable people using the service which had not been fully explored. The manager booked an appointment for the member of staff to come into the office to address these issues in our presence. He confirmed the member of staff would be working in the office until the matter was addressed and would therefore not have unsupervised contact with vulnerable people.