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Caterham Domiciliary Care Agency Requires improvement

All reports

Inspection report

Date of Inspection: 21 March 2013
Date of Publication: 18 April 2013
Inspection Report published 18 April 2013 PDF


Inspection carried out on 21 March 2013

During a routine inspection

We found that people had their rights to make decisions about their care and treatment upheld, even when these were unwise decisions. Where people lacked capacity to make decisions their legal rights were protected.

The people we spoke with said they received the care and support they needed in a timely way. One person said, �I get the care and support I need when I need it." They said they were supported with their health care needs (where appropriate) by staff.

The people we spoke with had some support to make sure they took their medication on time and as their doctor prescribed. They were happy with this arrangement and said their medicines were given out safely. One person said, �I have tablets which the staff look after for me. They bring them to me when I need them and a glass of water. The staff make sure I have taken them.�

We found staff were recruited safely and people were protected against staff who were not suitable to work with them.

Complaints were recorded and thoroughly investigated to make sure people were safe and protected. People had confidence concerns would be responded to. One relative said, �The staff are all very nice, I have never been worried. They care for (my relative) so well. If I complained I know they would sort it out, but I don�t need to (my relative) is looked after so well.�