Lindisfarne Crawcrook

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff usually explained what they were doing and provided care in a considerate way. There were occasions where staff supported people without clearly asking for consent before delivering care, and this was raised with the registered manager so practice could be strengthened. People and relatives described feeling respected and spoke positively about the caring approach of staff.

One relative told us that staff “take time to get to know people and treat even those who cannot communicate, with empathy, gentleness and patience.” Staff also described a supportive, person centred culture and said they “genuinely care about people’s wellbeing and dignity.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so they knew their rights and had choice and control over their care, treatment and wellbeing. Staff encouraged people to do as much as they could for themselves, and care plans set out preferred routines, mobility needs and communication styles. Relatives told us they were involved when appropriate and said staff discussed risks such as falls and choking clearly and promptly.

People were typically offered choices in their day to day care. One relative said, “Staff do try to give [person] choice and keep us involved, and they explain things well when decisions need to be made.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.